Capture Customer Feedback in Dynamics 365 Sales

Microsoft Dynamics 365 Sales serves as an effective solution for streamlining your business’s sales process and forming better relationships with customers. It can be a challenge to collect every customer’s feedback throughout the entire process, though! Although you are regularly communicating with customers, it is important to know how you can improve and personalize their experience.

A productive, automated tool to facilitate this task is Microsoft Dynamics 365 Customer Voice. The management solution collects real-time feedback about your customers’ experience and satisfaction at key points in the buying process. With Customer Voice, you can collect important data about your customers and analyze it without ever having to leave Dynamics 365 Sales.


  • Create personalized surveys with ready-to-use templates and prebuilt questions
  • Automate sending surveys at specific times in the sales cycle
  • Track customer satisfaction through email, SMS, web, QR code, and mobile collection
  • Collect metrics such as Net Promoter Score
  • View insights in the customer profile dashboard for a complete overview
  • Receive notifications when customers are not satisfied for quick resolutions
  • Get reminders when it’s time to follow up and thank satisfied customers

Dynamics 365 Customer Voice helps sellers uncover what drives customer satisfaction in their business. Holistic views of each customer allow you to seek out opportunities that will deepen relationships and generate results!

Does Microsoft Dynamics 365 Customer Voice sound like the perfect optimization tool for your business? Try it today by contacting Opal Business Solutions, your trusted Microsoft Gold-Certified Partner!

    I'm interested in...

    Related News