Dynamics GP follows the Modern Lifecycle Policy
Beginning with the October 2019 release, Microsoft Dynamics GP follows the Modern Lifecycle Policy. The Policy offers continuous support and servicing, including bug fixes, new features, and tax updates.
Dynamics GP’s Modern Lifecycle Policy ensures seamless and uninterrupted service and support for the product, provided you maintain your license and remain up-to-date with the service terms and system requirements. This means you can confidently rely on continuous assistance and enhancements throughout your usage journey.
Upgrades and updates will be released more frequently and on a predictable schedule throughout each year. Changes like non-security and security updates, new product builds, new feature requests, access to online content including Knowledge Base and webcasts, phone support, and online support will all be continuously updated for you.
Microsoft will give you ample time of notice before any action is required on your part.
Products and services governed by the Modern Lifecycle Policy are supported as long as customers stay current as per the servicing and licensing requirements published for the product or service and have the rights to use the product or service. Microsoft will provide a minimum of 12 months’ prior notification before ending support for products governed by the Modern Lifecycle Policy without providing a successor product or service, excluding free products, services or preview releases.
Each product or service will be supported according to servicing guidelines for that offering. Continuous servicing and support may include non-security and security updates, new product builds, new feature requests, access to online content including Knowledge Base and webcasts, phone support, and online support. Support will be provided continuously as long as customers stay current by following the servicing guidelines for the product or service. A link to these guidelines may be found under the Notes column when searching by offering on the Microsoft Product Lifecycle Search page.
To stay current, a customer must accept all servicing updates and apply them within a specific timeframe, per the licensing and servicing requirements for the product or service. The requirements may be found under the Notes column when searching by offering on the Microsoft Product Lifecycle Search page.
Part of Microsoft’s digital transformation means updating the Lifecycle Policy categories to better align policies to the products and services being offered. The Fixed and Modern categories are more accurate descriptions of policy types and make it easier for customers to locate information needed to plan for the future.
Typically, Microsoft will not apply the Modern Lifecycle Policy retroactively to on-premises product versions that have already been released with a different Lifecycle Policy. If the Modern Lifecycle Policy is applied retroactively to more accurately reflect how the product is serviced, the previously published end-of-support date will not change.
No. Security updates are excluded from the 30-day notification.
Dynamics GP Enhancement Package
Common Pain Points
You don’t have a Dynamics GP expert on staff
You have multiple customizations
You’re not current on your enhancement plan
You’re unsure of operating system compatibility with your version
No need to worry about planning for your upgrade – Opal proactively works with you and Microsoft so there will be no stress on your end
You pay a fixed price each month – Subscription models allow you to budget upgrades easier because you know what you’re paying
Dedicated GP Account Manager
Access to our service desk for post go-live support
You pay a small price each month and when it is time for your upgrade, Opal will implement the newest version of GP for you at no extra costs towards your fixed rate.
We understand each company and upgrade is different from the rest. That’s why the fixed rate you pay each month will depend on the complexity of your project. Contact us to discuss your enhancement!
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We recognize the value of familiarity and stability that Dynamics GP brings to businesses, and we are dedicated to helping you harness its full potential while staying competitive in your respective industry. Our clients can be confident in their decision to maintain their Dynamics GP environment while benefiting from our expertise and support. Explore more of our GP offerings!