Current Openings
Please send a cover letter and qualified resumes to careers@opalbiz.com
Level 1 Network Technician Internship
Summary:
The position is a paid internship position. The position is paid hourly; we would be willing to work with the employee on the start and end time hours if he or she would have school or other commitments. The ideal hours would be from 8:00 am EST – 4:00 pm EST. The position is remote but may require some on-site visits to clients. The position would include a laptop, keyboard, etc. that the employee could use as long as they are employed with Opal. This position absolutely has the ability to advance into a full-time position and we would hope that if the intern is a good fit, we could intern – to – hire.
The main requirements for this position are:
- Support clients via phone, email, and service desk
- Coordinate with end users to perform troubleshooting and routine maintenance
- Prioritize tickets submitted by clients by SLA (Service Level Agreement) and severity
- Follow appropriate escalation procedures
- Assist with virus malware removal on supported workstations
- Provide administration, support, and recommendations for Microsoft Office 365 Products and Azure
- Assist with migration for on-prem to Cloud projects
- Provide assistance installing patches and service packs
- Monitor, research, and correct event log errors
- Follow up on alerts and exceptions
- Research application, hardware, and software compatibility
- Follow and document best practice routines for disaster recovery planning
- Train internal and/or client staff on new technology
- Support clients via phone, email, and service desk
Basic Knowledge of and experience with:
- Desktop operating systems (7,8,8.1 and 10) and Desktop Hardware
- Windows Server 2008,2008 R2, 2012, 20212R2
- Microsoft Azure
- Office 365 Licensing and Administration
- Windows Server Active Directory
- Networking, DHCP, DNS, Firewalls, Routers, Switches, and Wireless equipment
- RMM and PSA Software
We would like the candidate to possess the following skills and attributes:
- Personable, upbeat, patient, willing to learn
- Excellent written and verbal skills
- Superior time management and documentation skills
- Ability to work well independently and under pressure with little or no supervision
- Reliable transportation for an on-site visit
Junior Software Engineer
Summary:
This exciting position will assist the development team in all aspects of software design and coding. Their primary role is to learn the codebase, attend design meetings, write basic code, fix bugs, and assist the Development Manager in all design-related tasks. As a Microsoft Partner, all development will be completed using Microsoft and Azure technology. The successful applicant’s day to day tasks will include requirement gathering, programming, testing, performing routine system maintenance procedures, troubleshooting, deploying Microsoft technology, and interfacing with end users. The applicant will be expected to have the following Skills:
- 1-2 Years of experience with front-end JavaScript, HTML, CSS
- 1-2 Years of experience with SSRS
- Awareness of both Microsoft and non-Microsoft development stacks and how they compare
The successful candidate should have a bachelor’s degree in computer science or equivalent along with 1-2 years of experience with .NET using C# and/or MS-SQL programming.