WHAT IS AN MSP?
A managed service provider (MSP) is a third party that remotely delivers and manages services for an organization. These services may include IT infrastructure, security, network services, and more. Rather than hiring full-time employees to handle IT-related tasks, a company relies on an experienced MSP to manage its technology.
WHERE MSPS FALL SHORT: BROKEN LEG SYNDROME
Today’s providers tend to fall short by:
1) Taking on more responsibilities than they can realistically support. These MSPs will offer extensive service for an attractive rate but are not capable of providing it when it’s needed.
2) Continuously making minor fixes to a deep-rooted issue that needs to be resolved to function properly. This is the equivalent of a doctor prescribing pain medicine for a broken leg instead of putting it in a cast.
These approaches inevitably result in unresolved issues, repeat incidents and additional charges. Businesses that work with these MSPs are left with unmet needs and money on the table.
At Opal Business Solutions, we are redefining the meaning of MSP. After analyzing your business and its current technology, we make our service capabilities clear so you know exactly what we propose for your ailment. We also work to discover the source of any technical issues and resolve them. No temporary fixes, workarounds, or bandaids.
As your MSP, we can be your partner for day-to-day technical tasks, large projects, and everything in between. We have certified experts to assist with each element in your business’s technology landscape, ensuring that all of your needs are fully supported.
The dedication of our team members allows us to provide valuable assistance to our clients. Over 70 percent of the Opal team are Microsoft-certified professionals, meaning they have demonstrated the skills and expertise necessary to work with Microsoft systems.
Our Shared Services team works to support your network services and resolve any technical problems you may encounter.
If you need custom development, our team of engineers will be ready to design and create custom applications and products.
If your business is looking for a product that fulfills a need or solves a problem, our consultants will work with you to find the right solution.