Microsoft has announced the completion of its acquisition of Nuance Communications, a speech recognition company that uses industry-leading artificial intelligence (AI) to solve business challenges and transform the way people work.
As Microsoft leverages the conversational AI and ambient intelligence provided by Nuance, customers can expect to see enhancements in both specialized and overall areas of their business.
Scott Guthrie, executive vice president of the Cloud + AI group at Microsoft said, “Completion of this significant and strategic acquisition brings together Nuance’s best-in-class conversational AI and ambient intelligence with Microsoft’s secure and trusted industry cloud offerings. This powerful combination will help providers offer more affordable, effective and accessible healthcare, and help organizations in every industry create more personalized and meaningful customer experiences.”
As described by Microsoft, challenges that will be addressed include:
- Reducing clinician burnout and enhancing early detection and treatment of disease in healthcare
- Creating personalized customer experiences
- Supporting employees’ productivity and well-being in financial services, retail, and telecommunications
Mark Benjamin, CEO of Nuance, is excited to see the positive impact the acquisition will have on customers. He said, “Combining the power of Nuance’s deep vertical expertise and proven business outcomes across healthcare, financial services, retail, telecommunications and other industries with Microsoft’s global cloud ecosystems will enable us to accelerate our innovation and deploy our solutions more quickly, more seamlessly and at greater scale to solve our customers’ most pressing challenges.”
When the benefits from the acquisition take effect, Opal Business Solutions will be here to assist you in any way. We are a Microsoft Gold Partner with a team of experts ready to help. Click below for more.
