Microsoft Power Virtual Agents

What is Power Virtual Agents?

With Power Virtual Agents, organizations increase productivity by creating intelligent, low-code chatbots without extensive coding knowledge. Businesses can automate routine tasks, provide instant customer support, and enhance overall user experiences.

Microsoft Power Virtual Agents

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Power Virtual Agents

Increase Customer Engagement

Deploy intelligent chatbots that use advanced, natural language processing to provide personalized attention to customer and employee needs—at scale.

Use virtual agents with other Microsoft products

Microsoft Teams

If your organization uses Teams, your employees can already easily build bots for use within Teams - perfect for employee FAQs and HR tasks

Dynamics 365 Customer Service

Take advantage of chat, interactive voice response bots, and escalation to a live agent within the Customer Service Chat

Power Automate

Add automation to your bots using the included Power Automate digital process automation capabilities and more than 650 prebuilt connectors


Easily extend Power Virtual Agents bots for complex scenarios with the Azure Bot Framework Composer—eliminating the need to spin up additional Azure resources

Deploy across Channels and Languages

Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

Power Virtual Agents Microsoft Teams
Power Virtual Agents Security

Scale Securely with Centralized Management

Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.

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