What is Power Virtual Agents?
With Power Virtual Agents, organizations increase productivity by creating intelligent, low-code chatbots without extensive coding knowledge. Businesses can automate routine tasks, provide instant customer support, and enhance overall user experiences.
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Increase Customer Engagement
Deploy intelligent chatbots that use advanced, natural language processing to provide personalized attention to customer and employee needs—at scale.
Use virtual agents with other Microsoft products
Microsoft Teams
If your organization uses Teams, your employees can already easily build bots for use within Teams - perfect for employee FAQs and HR tasks
Dynamics 365 Customer Service
Take advantage of chat, interactive voice response bots, and escalation to a live agent within the Customer Service Chat
Power Automate
Add automation to your bots using the included Power Automate digital process automation capabilities and more than 650 prebuilt connectors
Azure
Easily extend Power Virtual Agents bots for complex scenarios with the Azure Bot Framework Composer—eliminating the need to spin up additional Azure resources
Deploy across Channels and Languages
Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.
Scale Securely with Centralized Management
Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.