Business Value
The improved attachment feature lets agents quickly drag and drop attachments into emails, enhancing their efficiency. Agents also receive helpful reminders if they forget to attach a file that was referenced in the email’s subject or body.
Feature Details
With the updated email attachment functionality, agents can:
- Easily drag and drop files directly into emails.
- Copy attachments from multiple emails and paste them into a new one.
- Attach entire emails as files to other emails.
- Perform bulk downloads or delete multiple attachments at once.
- View attachment sizes in appropriate units.
- Switch between tile and grid layouts for attachments.
- Export attachment information to Excel.
- Receive reminders to include attachments.
- Attach files before saving an email draft.
- Reuse previously added attachments with ease.
