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[av_heading heading=’Business Central: Workflow E-Mail Notifications Stopped Sending’ tag=’h1′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote classic-quote’ size=” subheading_active=’subheading_below’ subheading_size=’15’ margin=” margin_sync=’true’ padding=’10’ color=” custom_font=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-kqs9epms’ id=” custom_class=” admin_preview_bg=”]
Written by Carly Bachman
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Scenario: Workflow approvers have stopped receiving e-mail notifications. You can successfully send test e-mails from the ‘SMTP Mail Setup’ screen to any specified e-mail address. You have verified that there are no mailbox settings blocking the e-mail from being received.
Solution: Create or restart the Job Queue Entry for workflow notifications.
- Navigate to the ‘Job Queue Entry’ screen by clicking on the search icon in the upper right-hand corner.
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2. If there is not an entry for the Object ID to Run ‘1509’, click the +New
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3. Change the ‘Object Type to Run’ to Codeunit, then enter the Object ID to Run 1509. Select the earliest Start Date/Time for when the job should begin running.
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4. Click Process > Set Status to Ready to start the Job Queue Entry.
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5. If the job already existed, open the job and click Process > Restart.
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6. Monitor the email notifications from the ‘Sent Notification Entries’ screen in Business Central and confirm with approvers that they are now receiving the notification e-mails.
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Learn more about Microsoft Dynamics 365 Business Central with Opal!
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