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Microsoft Dynamics 365 Sales provides businesses with CRM capabilities to manage sales processes, track customer interactions, and gain insights for personalized approaches. The solution helps you close more deals and build even stronger relationships with generative AI and automation.

• Connect sellers with customers through their preferred communication channels with Microsoft Teams
• Instantly collaborate with experts across the organization
• Be productive from anywhere with the native mobile app

• Streamline sales cycles through suggested next-best actions
• Take action from the dashboard with a prioritized worklist
• Get notified about deal risks to increase closure rates
• Receive recommendations to help improve account relationships

• Gain visibility across the sales cycle with automated insights
• Spotlight potential strengths and weaknesses with predicted forecasts
• Save time by surfacing exceptions using built-in reports

• View real-time conversation intelligence about customer emotion, competitive market, sentiment, and priorities in phone calls
• Build sales journeys that remove the guesswork around next steps
• Train new sellers by reviewing the actions of previous sellers