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The XY Problem: Efficiently Asking for Assistance In professional services and support environments, efficient communication is critical to problem-solving. Yet one of the most common communication pitfalls is something known as the XY Problem—a scenario where someone asks for help with a specific solution (Y) rather than describing the actual problem they are trying to […]

Starting April 1, 2025, Microsoft is raising prices on all annual subscriptions billed monthly by 5%. This affects key products such as: The price adjustment will apply across all products, segments, and licensing channels for both new and renewing subscriptions. Additionally, there will be a second price increase, effective April 1, 2025, affecting the following […]

Microsoft has announced a key update for Dynamics GP customers: product support and updates will now continue until December 31, 2029, extending the previous end date of September 30, 2029. However, the deadline for Dynamics GP’s security patches remains unchanged at April 30, 2031. This extension allows businesses relying on Dynamics GP to operate seamlessly […]

Windows Server 2025 Launch: Key Features and Benefits Enhanced Security for Modern ThreatsAvailable now, Windows Server 2025 advances Microsoft’s commitment to security, performance, and adaptability across various deployment environments, from on-premises to cloud. Key security features include upgraded Active Directory (AD) for improved identity protection and robust protocols, File services enhanced with SMB over QUIC […]

Business ValueThe improved attachment feature lets agents quickly drag and drop attachments into emails, enhancing their efficiency. Agents also receive helpful reminders if they forget to attach a file that was referenced in the email’s subject or body. Feature DetailsWith the updated email attachment functionality, agents can:

Microsoft has announced that it will end product support for Dynamics GP on September 30, 2029, with security patch support continuing until April 30, 2031. This decision marks a transition away from the long-standing ERP solution, encouraging users to consider modern alternatives, particularly Dynamics 365 Business Central, Microsoft’s cloud-based ERP platform. For organizations currently using […]

Documents have long served as tools for collaboration, enabling us to share ideas and work together more effectively. As our work environments evolve, the need for tools that adapt to dynamic and fast-paced collaboration has become essential. Enter Microsoft Loop—a platform designed to bring people, content, and tasks together in a seamless co-creation experience, regardless […]