Author: mclaybaugh

Dynamics 365 Contact Center

Jeff Comstock, CVP of Dynamics 365 Customer Service just announced Microsoft Dynamics 365 Contact Center. This innovative solution prioritizes Copilot technology, bringing generative AI to every customer interaction platform. Available for general use starting July 1, this standalone Contact Center as a Service (CCaaS) offering enhances customer engagement by seamlessly integrating with existing CRM systems […]