Business Central: Workflow E-Mail Notifications Stopped Sending

Written by Carly Bachman

business central email notifications

Scenario: Workflow approvers have stopped receiving e-mail notifications. You can successfully send test e-mails from the ‘SMTP Mail Setup’ screen to any specified e-mail address. You have verified that there are no mailbox settings blocking the e-mail from being received.

Solution: Create or restart the Job Queue Entry for workflow notifications.

  1. Navigate to the ‘Job Queue Entry’ screen by clicking on the search icon in the upper right-hand corner.
business central email notifications

2. If there is not an entry for the Object ID to Run ‘1509’, click the +New

business central email notifications

3. Change the ‘Object Type to Run’ to Codeunit, then enter the Object ID to Run 1509. Select the earliest Start Date/Time for when the job should begin running.

business central email notifications

4. Click Process > Set Status to Ready to start the Job Queue Entry.

business central email notifications

5. If the job already existed, open the job and click Process > Restart.

business central email notifications

6. Monitor the email notifications from the ‘Sent Notification Entries’ screen in Business Central and confirm with approvers that they are now receiving the notification e-mails.

business central email notifications

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