How Microsoft Dynamics 365 Globalized the Compass Group
Compass Group is a multinational food and support service organization operating globally across 50 countries with revenue that exceeds £25 billion. They needed a flexible yet reliable platform in order to maintain consistent customer service throughout such a decentralized organization; for this, they harnessed the versatility of Microsoft’s Dynamics 365.
The staff found the technology easy to learn and its simplicity enabled rapid integration into the business, which ensured consistency in the service quality across all 50,000 client locations. Rob Schobers, International Sales Support Manager and CRM Business Lead at Compass Group explained their achievement, “The Dynamics 365 global implementation was a massive success, we’ve rolled out in over 40 countries using 8 different languages and our staff still find the application very intuitive and user-friendly.”
Compass Group found the cloud model flexible and easy to use, which combined with Microsoft’s expertise, meant they were able to build a solution perfectly suited to their business requirements. Ernesto Argenio, Chief Business Solution Officer in Group Information Services & Technology at Compass Group elaborated, “With Microsoft’s help Dynamics has allowed us to achieve our objective with minimum work or customization, they are a great partner and we’ve worked very well together.”
As well as making global implementation possible, Dynamics 365 is already revealing other benefits for Compass Group regarding the effectiveness and wellbeing of their team. “Our conversion rates have vastly improved, meaning our sellers are consistently hitting their targets. We now have a happier sales force and higher job satisfaction,” stated Peter Cinelli, Head of International Clients & Market Development at Compass Group.
Overall, the choice to move to Dynamics 365 has been a great success for Compass Group; Ernesto Argenio sums it up by saying, “Dynamics is becoming part of the day to day life of Compass, helping us to become a truly global company.”
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Rob Schobers: International Sales Support Manager and CRM Business Lead – Compass Group
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