Today’s providers tend to fall short by:
1) Taking on more responsibilities than they can realistically support. These MSPs will offer extensive service for an attractive rate but are not capable of providing it when it’s needed.
2) Continuously making minor fixes to a deep-rooted issue that needs to be resolved to function properly. This is the equivalent of a doctor prescribing pain medicine for a broken leg instead of putting it in a cast.
These approaches inevitably result in unresolved issues, repeat incidents, and additional charges. Businesses that work with these MSPs are left with unmet needs and money on the table.