Effortless customer service begins here
Continuously improve while reducing costs by using data and intelligence to transform how you provide service.
Having the ability to analyze contact center operations and agent interactions will improve customer engagement. Also, promote optimal behavior with individual games and team competition.
Improve staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur frequently.
Quickly onboard and update new agents with tailored in-app learning.
Generate virtual agents, empower managers with actionable insights, and guide agents to desired outcomes.
Deliver great customer service with Dynamics 365 Virtual Agent for Customer Service. Customer service experts can create and enhance bots with AI-driven insights.
Customer service managers can make data-driven decisions to improve customer satisfaction and workforce productivity with Dynamics 365 Customer Service Insights.
$115 per user/month
You can attach these modules:
*Project Automation must be purchased as a base license*
Reach out to OPAL for more information