Customer Service
Effortless customer service begins here
Deliver value at every touchpoint
Agents can anticipate needs and personalize every interaction with a 360-degree view of each customers journey.
Deliver fast and personalized service
Create positive experiences through all channels and on any device to exceed customer expectations.
Guide agents to optimal outcomes
AI-driven insights help agents effectively act and correspond on relevant information exactly when they need it.
Resolve issues proactively
Utilize predictive care to avoid service and support issues. Analyze data and act on it from connected devices before warning signs become a problem.
Engage with customers on any channel or device
Self-service communities make it easy to find answers and precisely route cases from any channel to an agent for a quick resolution.
Learn from every interaction
Continuously improve while reducing costs by using data and intelligence to transform how you provide service.
Improve agent performance
Having the ability to analyze contact center operations and agent interactions will improve customer engagement. Also, promote optimal behavior with individual games and team competition.
Enable an agile support model
Improve staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur frequently.
Speed onboarding and adoption
Quickly onboard and update new agents with tailored in-app learning.
Innovate with AI-driven insights
Generate virtual agents, empower managers with actionable insights, and guide agents to desired outcomes.
Use intelligent and adaptable virtual agents
Deliver great customer service with Dynamics 365 Virtual Agent for Customer Service. Customer service experts can create and enhance bots with AI-driven insights.
Ensure the best performance
Customer service managers can make data-driven decisions to improve customer satisfaction and workforce productivity with Dynamics 365 Customer Service Insights.
Dynamics 365 for Customer Service Pricing
- D365 for Customer Service – $95 per user/month
- Includes :
Unlimited named users
Case Management
Knowledge Management
Mobile
Unified Service Desk
Embedded Intelligence
Creation of Leads
- Attach an additional module
$115 per user/month
- Customers can now purchase a “base” license for each Dynamics 365 user within their organization. Then, they mad add one or more “attach” licenses to each base license
You can attach these modules:
Sales
Customer Service
Field Service*Project Automation must be purchased as a base license*
Reach out to OPAL for more information