Client Services

IT Help Desk

Professional & Affordable Help Desk Support

When you have problems with anything computer related, we’re ready to solve your issues immediately and without charging you unnecessary fees to do so. When you need assistance with network and PC issues, software support, or virus removal, we are here to assist you.

When you’re a small company, affording everything that keeps your business growth at optimum levels can be a huge challenge. From wages to services to just keeping the lights on, running a small business requires daily attention. So, what happens when your company needs an affordable computer service? Opal Business Solutions’ help desk services can help with just that and more. We are not only service professionals, but also affordable and highly responsive. Opal provides countless solutions to assist your company.

An Incredible Knowledge Base

We can help you with just about anything computer related, and if we can’t, we’ll find someone who can.

Increased Productivity 

Significantly reduced downtime means you will see an increase in how much work gets done by your employees.

More Available Capital 

We reduce your IT costs significantly because you aren’t paying us to be there full time. This will free up capital that can be used for other projects.

We’re a trusted technology partner for hundreds of businesses

Technology Enhancements

As your business processes evolve, so should your software. Engage us to make sure your technology continues to work for you.

New Module Deployment

When you first implemented your ERP system, it’s likely that you didn’t implement every module of your software. Contact us to extend your usage of your ERP into HR, manufacturing, retail, supply chain management, project management, or anywhere else.

Solution Add-Ons

Add robust functionality to your software. If you want to enhance your user interface or bring something like time entry, payroll, e-Commerce, or marketing automation into your software stack, Opal has developed an extensive network of partners that develop their add-ons specifically for the Microsoft Dynamics software you already own.

New Process Automation

Have you added or removed employees in the past year or changed how you do business? As the environment around a system changes, new requirements are established that your software can’t keep up with on its own. We’ll find ways to optimize your system for your latest projects and plans for growth.

Integrations

If you have multiple software systems that don’t transmit data, you may be wasting time on error-prone duplicate entry. Our system technicians have deep experience with various read and write scenarios in Microsoft Dynamics ERP and CRM.

Our training services provide your team with the knowledge and skills required to ensure that you are getting the most out of your investment in technology

Training

When you’re getting used to a new ERP or CRM solution, it’s not just the software that is different. There are new business processes to get used to, and the flow of information is almost always different. Opal has learned from first-hand experience that making sure your employees are trained in the “new way of doing business” is just as critical to your project’s success as the adoption of a user interface.

New Implementation Training

When you engage us for new software implementations, we convey knowledge to your team throughout the project so that there is no confusion.

New User Training

We offer new user training that provides the information needed to navigate your product if you or an employee needs assistance with the new software.

Custom Training

All of our training engagements are tailored to your requirements: with the knowledge you need and the format you want.

Software Updates

Our simple, accelerated Microsoft Dynamics upgrades will get you on the latest version quickly and economically.

Understand Your Plan

Opal starts by meeting with you to understand your expectations and requirements, allowing us to personalize your upgrade with customized best practices.

Upgrade Checklist

We complete a checklist for every upgrade we do. This checklist reaffirms that everything is accounted for and that your upgrade can go according to plan.

Execute

Finally, we execute the upgrade. After backing everything up, we conduct your upgrade in a test environment to ensure success before implementing into production.